Care of Things for Consultancy

Consultancy Services (CoT for Consultancy), which we have developed in accordance with the needs of our customers with our expert Consultant staff;

» Application Installation, Commissioning and Dissemination
» Preparing Golden Image for Corporate Mobile Devices
» Soti Mdm Policy Creation
» Soti L3 Support
» Convenient Product Positioning
” Education
» Hardware Installation and Relocation Services
» Ap Side Survey
» Poc

Companies, which are under the pressure of constant change in technology and fierce competition, have now started to prefer operational leasing models in the supply of IT Equipment. IT Leasing solutions, from network products to hand terminals, from barcode printers to servers and storage, have started to enter our business life by increasing.

We provide the IT Leasing demands of our customers and the market in the most advantageous way with Care of Things for IT Leasing.

What are the advantages we try to provide to our customers with the Operational Leasing Service?

» The usage period of IT equipment, whose usage cycle is considered to be approximately 5 years, can be shortened with Luna Information Technologies operational leasing service.

» Luna Information Technologies operational leasing service enables our customers to incorporate new technologies into their business processes earlier and faster.

» Luna information technologies operational leasing service helps our customers gain high technological flexibility

» Provides high financing flexibility

» Capital tied to IT equipment is minimized

» Luna Information Technologies operational leasing service helps our customers not to depend on old technologies

What Does the Operational Leasing Service Cover?

» Wide product range that can meet all your corporate needs

» Affordable price strategy

» Private rental opportunities

» Different warranty options

» High resale value

» Priority in service

» CoT for support line

Professional Services for Mobile Devices;
Standard Professional Services Scope for Mobile Devices;

» CoT for Support Line

» Technical Personnel Assigned to the Customer (with the condition of minimum 50 devices)

» Total 36 Months Warranty with 12 Months Warranty Extension

» Repair Service at the Service Center

» 3 Business Days Repair Time

» Supply of Spare Devices in Cases of Repair Time Exceeding 3 Business Days

» Repair Service at Service Center Including Spare Parts

» Service Center Repair Service Including User Faults

» Repair Service at the Service Center Including Workmanship

» Free Corporate Advertisement Posting on Luna Plus (with a minimum of 50 devices)

» Success Story Publication on Luna Information Technologies Portal (with the condition of minimum 50 devices)

With CoT for Mobile Devices, it aimed to serve the mobile devices owned by its customers in a fast, efficient and low cost manner in accordance with the needs.

Extended Professional Services Coverage for Mobile Devices;

» CoT for Support Line

» Technical Personnel Assigned to the Customer (with the condition of minimum 50 devices)

» Total 36 Months Warranty with 12 Months Warranty Extension

» Repair Service at the Service Center

» 3 Business Days Repair Time

» Supply of Spare Devices in Cases of Repair Time Exceeding 3 Business Days

» Repair Service at Service Center Including Spare Parts

» Service Center Repair Service Including User Faults

» Repair Service at the Service Center Including Workmanship

» Soti Mobile Device Management License (Including License and Maintenance, Excluding Consultancy Services)

» Customer-Specific Luna Information Technologies Service Portal, Dashboard for Making Calls, Accessing Reports and Seeing General Repairs

» Free Corporate Advertisement Posting on Luna Plus (with a minimum of 50 devices)

» Success Story Publication on Luna Information Technologies Portal (with the condition of minimum 50 devices)

With CoT for Outsourcing, we aim to meet the IT support needs, which are outside of their activities, of our customers by focusing on their core competencies.
Outsourcing Personnel Supply Service,

» Project Based

» Day Based

» Full time
has flexible and alternative solutions suitable for customer needs.

Care of Things for Outsourcing Personnel Supply Service Benefits;

» Recruitment based on timed and project goals

» Possibility to select and use expert personnel resources

» Operational efficiency, the company’s focus on its core business areas

» Providing the opportunity to take the projects under control (time, cost, quality)

» Finalization of the working time of the personnel with the contract

» Making changes without risk in case of dissatisfaction with personnel performance

» Severance or notice pay

With CoT for printer, it has aimed to provide fast, efficient and low-cost service for Dotmatriks and barcode printers owned by our customers in appropriate conditions.

Professional Services for Barcode Printers;

» Installation, Training and Commissioning at Customer’s Location

» Preventive Periodic Maintenance

» Standard Professional Services for Barcode Printers

» CoT for Support Line

» Technical Personnel Assigned to the Customer (With Minimum 10 Device Conditions)

» Total 36 Months Warranty with 12 Months Warranty Extension

» Repair Service at the Service Center

» 3 Business Days Repair Time

» Supply of Spare Devices in Cases of Repair Time Exceeding 3 Business Days

» Repair Service at Service Center Including Spare Parts

» Service Center Repair Service Including User Errors

» Repair Service at the Service Center Including Workmanship

» Free Corporate Advertisement Posting on Luna Plus (with a minimum of 10 devices)

» Success Story Publication on Luna Information Technologies Portal (with the condition of minimum 10 devices)

» Supply of Consumables

Extended Professional Services for Barcode Printers

» CoT for Support Line

» Technical Personnel Assigned to the Customer (With Minimum 10 Device Conditions)

» Total 36 Months Warranty with 12 Months Warranty Extension

» On-Site Response for Next Business Day (For Call Notifications Until 16:00)

» Repair Time; Next Business Day Onsite Solution

» Backup Barcode Printer in Cases the Call Cannot Be Resolved Next Business Day

» Repair Service Including Spare Parts at Customer’s Location

» Repair Service Including User Errors at Customer’s Location

» Repair Service Including Workmanship at Customer’s Location

» Including Printhead (Using Luna Consumable And 203 Dpi Printhead)

» Free Corporate Advertisement Posting on Luna Plus (with a minimum of 10 devices)

» Success Story Publication on Luna Information Technologies Portal (with the condition of minimum 10 devices)

What makes CoT for Support Line?

» Screen Sharing and Remote Connection

» Remote Application, Update, Firmware etc. Distribution

» Changing Remote Device and Application Settings

» Sending Profiles to Remote Mobile Devices

» Golden Image Distribution

» Soti MDM L1 ve L2 Support

» Remote Mac ve PC Support

» Remote Mobile Device Support (WinMob, WinCe, Win8, Win10,
Android, iOS)

» Remote Printer Support

» Remote Diagnosis

With CoT for Support Line, it aims to provide solutions to IT Problems as quickly as possible.

» File Transfers

» Reboot, Reconnect

» Session Chat

» Session Registration

CoT for Support Line benefits;

» Provides up to 70% success in resolving calls on the first call,

» It reduces the resolution time of the calls on the first call by 95%,

» It reduces the total call volume by preventing repeat calls,

» Minimizes IT travel expenses,

» Minimizes IT personnel cost and workforce,

» It makes customer satisfaction permanent.