What makes CoT for Support Line?

» Screen Sharing and Remote Connection
» Remote Application, Update, Firmware etc. Distribution
» Changing Remote Device and Application Settings
» Sending Profiles to Remote Mobile Devices
» Golden Image Distribution
» Soti MDM L1 ve L2 Support
» Remote Mac ve PC Support
» Remote Mobile Device Support (WinMob, WinCe, Win8, Win10,Android, iOS)
» Remote Printer Support
» Remote Diagnosis

With CoT for Support Line, it aims to provide solutions to IT Problems as quickly as possible.
» File Transfers
» Reboot, Reconnect
» Session Chat
» Session Registration

CoT for Support Line benefits;
» Provides up to 70% success in resolving calls on the first call,
» It reduces the resolution time of the calls on the first call by 95%,
» It reduces the total call volume by preventing repeat calls,
» Minimizes IT travel expenses,
» Minimizes IT personnel cost and workforce,
» It makes customer satisfaction permanent.